NAHU represents licensed health insurance agents, brokers, consultants and benefit professionals who serve the health insurance needs of employers and individuals seeking health insurance coverage.
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Agents and the Marketplace

FFM Agent/Broker Training

All agents and brokers must complete the FFM registration process in order to assist consumers with enrollment through the FFM during the 2016 plan year, regardless of whether they were registered for the 2015 plan year. Click here to view a guide on the necessary actions to register and participate in the FFM for the 2016 plan year.

NAHU FFM Agent/Broker Training for Plan Year 2016

NAHU is the only broker association chosen to provide FFM agent/broker training approved by the Centers for Medicare and Medicaid Services (CMS).

NAHU's Learning Institute is a premier resource for brokers in need of continuing education (CE). Following CMS guidelines, NAHU's new CMS-certified FFM training provides online instruction with webinar modules, a final exam and continuing education credits issued state by state.

Click here for more information on the NAHU Agent Broker Training, including programs, pricing and curriculum.

State-Based Training

State-based requirements for certification to sell marketplace plans are available here.

Small Business Health Options Program (SHOP)

Step-by-step application and enrollment videos are now available online for agents, brokers, employers and employees. Each video will walk you through the steps you’ll need to take in order to apply, enroll and respond to an offer of SHOP Marketplace coverage on

Watch the videos here:

For more information on how to apply, enroll and respond to an offer of SHOP Marketplace coverage, please visit or call the SHOP Call Center, Monday-Friday, 9 a.m.-7 p.m., at 1-800-706-7893.

NAHU has also created a special email address for systems or other problems. You can contact us at

Individual Market

This document will help brokers working in the individual market. It has some tips to help with the NPN number issue, too.

For more information, please contact Senior Director of Health Reform Compliance Pam Mitroff. For specific compliance questions, requires NAHU membership, click here to login and ask your question.