The Agent and Broker Roadmap to Resources serves as your quick guide to the resources the Centers for Medicare & Medicaid Services, and our federal partners have developed to help agents, brokers, and consumers navigate the health insurance marketplace.
The Roadmap introduces important marketplace and other health coverage topics, provides links to helpful resources on those topics, and contains information that you “Need to Know” when helping consumers apply for and enroll in marketplace and other health coverage.
All agents and brokers must complete the FFM registration process in order to assist consumers with enrollment through the FFM during the 2016 plan year, regardless of whether they were registered for the 2015 plan year. Click here to view a guide on the necessary actions to register and participate in the FFM for the 2016 plan year and here for updates and announcements.
NAHU is the only broker association chosen to provide FFM agent/broker training approved by the Centers for Medicare and Medicaid Services (CMS).
NAHU's Learning Institute is a premier resource for brokers in need of continuing education (CE). Following CMS guidelines, NAHU's new CMS-certified FFM training provides online instruction with webinar modules, a final exam and continuing education credits issued state by state.Click here for more information on the NAHU Agent Broker Training, including programs, pricing and curriculum.
Step-by-step application and enrollment videos are now available online for agents, brokers, employers and employees. Each video will walk you through the steps you’ll need to take in order to apply, enroll and respond to an offer of SHOP Marketplace coverage on Healthcare.gov.Watch the videos here:
For more information on how to apply, enroll and respond to an offer of SHOP Marketplace coverage, please visit Healthcare.gov or call the SHOP Call Center, Monday-Friday, 9 a.m.-7 p.m., at 1-800-706-7893.
NAHU has also created a special email address for systems or other problems. You can contact us at SHOPfeedback@nahu.org.
This document will help brokers working in the individual market. It has some tips to help with the NPN number issue, too.