NAHU represents licensed health insurance agents, brokers, consultants and benefit professionals who serve the health insurance needs of employers and individuals seeking health insurance coverage.
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NAHU Benefits Account Manager Instructors

Meet the Instructors


Carol Taylor - Instructor

Carol Taylor is with the D&S Agency in Roanoke, Virginia. She has been in the insurance industry for over 25 years in various capacities, ranging from insurance accounting, claims auditing, account management and compliance.

Having read the entire Patient Protection & Affordable Care Act and most of the over 40,000 pages of regulations (and growing), she has participated in countless seminars, town hall meetings, compliance panels and other educational event meetings, both locally and nationally. She is regarded as an industry expert and has been interviewed for multiple newspapers, journals and radio stations. She was chosen to ask the “health care question” at the CNN Republican Presidential Debate held in Tampa, FL, in September 2011.

Carol is the current Piedmont Virginia AHU legislative chair, the former Jacksonville Association of Health Underwriters (JAHU) legislative chair, and served on the Florida AHU and JAHU Board of Directors from 2010 to September 2013. In July 2013, she was selected to join the National Legislative Council for the National Association of Health Underwriters (NAHU), and is the former chair of the Compliance Corner Committee and is the current Region II liaison and co-chair of the Staffing/PEO/Association Committee for NAHU. In addition, she serves on the Virginia AHU Legislative Management Team tasked with reviewing bills as they are introduced and speaking with legislators’ offices.

Carol was honored with the Florida AHU Emerging Leader Award for 2010-2011, and she is a two-time United Benefit Advisors (UBA) Staff Person of the Year award winner for her work with legislative issues and assisting the over 140 partner firms nationwide with PPACA compliance issues. She also chairs the Client Compliance Solutions Committee and serves as vice-chair for the Health Plan Survey Committee for UBA.


Susan Rider, MS, ACA, CSFS, CDHC - Instructor

Susan Rider is a Consultant in Employee Benefit & Human Capital Management. Recognized in 2016 by Employee Benefit Adviser among the “25 Most Influential Women in Benefit Advising.” Susan was recognized also a Rising Stars in the Employee Benefit Advisor Magazine in 2011. She serves as an integral extension of the benefits/finance/HR staffs of private and publicly traded businesses.

Susan is a business advisor who brings added value to employers by identifying options to mitigate rising costs, improve the health of employees and their dependents, and represent them in complex negotiations with insurers over how best to design and finance their health and benefit programs and ancillary coverage lines.

Susan is a market innovator who has expertise in alternative coverage mechanisms such as self-insurance options, including Captive solutions. Susan regularly meets with legislators on behalf of her clients to help transform healthcare policy that is business friendly.

Susan joined Gregory & Appel in 2008. She leads our compliance committee as well as the Human Capital Management division. Susan’s primary focuses include: Wholesale/Retail, Captives, Public Entities, Manufacturing, Technology Firms, Start-ups as well as Healthcare.

Susan received her Master’s Degree in Strategic Leadership (HR) from the University of Indianapolis – Capstone Project “Human Resources Transformed by Process Efficiency”. Susan obtained her Bachelor’s Degree in General Studies with a Concentration in Organizational Leadership from IUPUI. Susan holds her Human Resource Certificate.

Susan’s certifications include: ACA, Certified Self-Funding Specialist (CSFS), Consumer Directed Health Care (CDHC) & Wellness.


Amy Adams - Instructor

Amy Adams is the senior account manager at Vogue Insurance Agency, LLC. She has been in the insurance industry since 2003. She obtained her Group 1 license and property and casualty license with the Texas Department of Insurance in 2004. She attended the University of North Texas and received a Bachelor of Applied Arts and Science in Organization Development in 2010. Amy is an active member of Fort Worth Association of Health Underwriters (FWAHU), currently serving as the newsletter chair and will be the professional development chair beginning July 2016. Amy is a recipient of the Vanguard Council Scholarship and attended the 2016 NAHU Capitol Conference in February 2016.

Have Questions?

Contact Student Services with questions or comments at 844-257-0990 or professionaldevelopment@nahu.org.